Privacy Policy for Ember Store

Effective Date: 16 May, 2026

At Ember Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following information from customers:

• Name
  
• Email address
  
• Phone number
  
• Shipping and billing address
  
• Payment information
  
• IP address and browser/device information
  
• Order history and shopping preferences
  

We may also collect information through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Process and deliver orders
  
• Provide customer support
  
• Send order updates and notifications
  
• Improve our website and services
  
• Prevent fraud and unauthorized transactions
  
• Send promotional emails or marketing communications (only where permitted)
  

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us understand customer behavior, remember preferences, and optimize website performance.

You may disable cookies through your browser settings, though some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party services including:

• Payment gateways
  
• Shipping and logistics providers
  
• Analytics tools
  
• Marketing and advertising platforms
  

These services may collect and process your information according to their own privacy policies.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

6. Customer Rights

You may have the right to:

• Access your personal information
  
• Request correction of inaccurate information
  
• Request deletion of your data
  
• Withdraw consent for marketing communications
  

To make such requests, please contact us at [EMAIL ADDRESS].

7. Retention of Information

We retain customer information only as long as necessary for legal, business, and operational purposes.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

[STORE NAME]

[BUSINESS ADDRESS]

Email: [EMAIL ADDRESS]

Terms of Service

Terms of Service for Ember Store

Effective Date: 17 May, 2026

By accessing or using our website, you agree to comply with and be bound by these Terms of Service.

1. Account Terms

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

You agree to provide accurate and current information at all times.

2. Pricing and Payment

All prices displayed on the website are listed in INR unless otherwise stated.

We reserve the right to modify prices at any time without prior notice. Payments must be completed through approved payment methods available on the website.

3. Product Descriptions

We strive to ensure product descriptions and images are accurate. However, slight variations in color, fit, or appearance may occur.

We do not guarantee that all product descriptions are completely error-free.

4. Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability
  
• Pricing errors
  
• Suspected fraudulent activity
  
• Violation of these terms
  

5. Shipping and Delivery

Delivery timelines are estimates and may vary due to external factors. Ember Store is not responsible for delays caused by shipping carriers or unforeseen circumstances.

6. Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy available on the website.

7. Prohibited Uses

You may not use our website:

• For unlawful purposes
  
• To violate applicable laws or regulations
  
• To transmit malicious software
  
• To interfere with website security or functionality
  

8. Limitation of Liability

To the fullest extent permitted by law, Ember Store shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

9. Intellectual Property

All website content including logos, images, text, and designs are the property of Ember Store and may not be used without permission.

10. Governing Law

These Terms shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of courts located in [STATE/CITY], India.

11. Contact Information

For questions regarding these Terms, contact us at:

Email: [EMAIL ADDRESS]

Shipping Policy

Shipping Policy for Ember Store

Thank you for shopping with us. Below is our shipping policy to help you understand how orders are processed and delivered.

1. Order Processing Time

Orders are typically processed within [PROCESSING TIME] after payment confirmation.

Orders placed on weekends or public holidays may require additional processing time.

2. Shipping Methods

We offer shipping through trusted courier and logistics partners. Available shipping methods may vary depending on your location.

3. Delivery Timeframes

Estimated delivery times:

• Metro Cities: [X-X BUSINESS DAYS]
  
• Other Locations: [X-X BUSINESS DAYS]
  
• Remote Areas: Additional time may apply
  

Delivery timelines are estimates and may vary due to weather, courier delays, or high order volumes.

4. Shipping Costs

Shipping charges are calculated at checkout based on location, order size, and selected shipping method.

Standard Shipping: [SHIPPING COST]

Free Shipping Threshold (if applicable): [ORDER VALUE]

5. Tracking Information

Once your order is shipped, you will receive tracking details via email or SMS.

Customers can use the tracking number to monitor delivery progress.

6. Delivery Issues and Delays

If your package is delayed, lost, or marked delivered but not received, please contact us at [EMAIL ADDRESS].

We will work with the shipping provider to resolve the issue as quickly as possible.

7. International Shipping

Ember Store DOES NOT offer international shipping for now.

If international shipping is available, customers are responsible for applicable customs duties, taxes, or import charges.

Return and Refund Policy

Return and Refund Policy for Ember Store

Customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Items may be eligible for return if:

• Returned within [X DAYS] of delivery
  
• Unused, unwashed, and in original condition
  
• Original tags and packaging are intact
  

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

• Final sale or clearance items
  
• Personalized/customized products
  
• Innerwear or hygiene-sensitive products
  
• Gift cards
  

3. Return Process

To initiate a return, contact us at [EMAIL ADDRESS] with:

• Order number
  
• Reason for return
  
• Photos (if applicable)
  

Once approved, return instructions will be shared.

4. Refund Process

After the returned item is received and inspected, refunds will be processed within [REFUND PROCESSING TIME].

Refunds are issued to the original payment method.

5. Exchange Options

Exchanges may be available depending on product stock availability.

Customers should contact support for exchange requests.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery with supporting photos.

We will arrange a replacement, exchange, or refund where applicable.

7. Return Shipping Costs

[STORE NAME] [WILL / WILL NOT] cover return shipping costs depending on the reason for return.

8. Contact Information

For return or refund assistance, contact:

Email: [EMAIL ADDRESS].